At Zanvia LLC, accessible from zanviallc.site,
we strive to deliver exceptional accounting, corporate tax planning, and strategic
financial advisory services. This Refund & Cancellation Policy outlines the
conditions under which refunds or service cancellations are processed.
1. Professional Advisory &
Service Commitments
Due to the customized nature of accounting, compliance, and
corporate tax advisory services, fees paid for completed services, consultation hours,
or delivered tax filings are generally non-refundable.
- Consultation Fees: Time spent during
direct consultation or financial strategy sessions is non-refundable once the
session has taken place.
- Retainer Services: Ongoing monthly
accounting or advisory retainers may be canceled in accordance with your specific
client service agreement.
2. Refund Eligibility &
Conditions
A partial or full refund may be considered under the
following specific circumstances:
- Unperformed Services: If a payment was
made for a service that Zanvia LLC has not yet initiated or processed, you may
request a full refund within 7 days of payment.
- Duplicate Payment: In the event of a
technical error resulting in double charging or overpayment, the excess amount will
be refunded immediately upon verification.
- Service Modification: If service terms
are modified before work begins, an adjusted partial refund may be issued subject to
agreement by both parties.
3. Cancellation & Processing
Timeframes
Clients wishing to cancel an ongoing retainer or service request must submit a written
request to info@zanviallc.site.
- Approved refunds will be processed back to the original
method of payment within 5 to 10 business days.
- Processing times may vary depending on your financial
institution or credit card provider.
4. Exceptions &
Non-Refundable Items
The following fees are strictly non-refundable:
- Third-party filing fees, government registration fees,
or state tax filing costs already paid on your behalf.
- Custom financial modeling software or proprietary
reports generated and delivered to you.